Ferry Crew Relief

Tamar Bridge & Torpoint Ferry is looking for some new Relief's to join the team down at the Torpoint Ferry. This is quite an unusual role with many opportunities for advancement and enhancing income.

Please read all the details before deciding whether the role is suitable for you and you are what we are looking for.

Background Staffing structure:

Supervisors: Duty Managers based in the Towers either side - Grade F
Controllers: Ferry drivers equivalent to  'ferry skippers', one per ferry crew - Grade E
Mechanics: Look after the engine room machinery, one per ferry crew - Grade D
Collectors: Loading ferries and taking the tolls, two per ferry crew - Grade C

We then also have Reliefs, (Grade B) who are primarily cleaners but will fill in for collecting crew when and where required, at busy times this can be the majority of shifts in a week.

Relief role:

When you start you will be immediately trained as Cleaner and a Collector, at a later date there are likely to be opportunities to further train as a Mechanic and Controller. You will also be taught cleaning, traffic management, boat handling, firefighting and similar basic but important tasks that are needed to keep everything running smoothly and safely each shift.

When you turn up on shift you will either be on mainly cleaning duties or if a regular crew member is not available (i.e. when they are on leave, training, sickness, meetings etc.) you might cover them for a shift or half shift. We run a system to ensure all the cover shifts are fairly distributed.

When you cover a whole or half shift you will be paid the same grade (plus applicable allowances) as the person you are covering, so there are multiple opportunities to increase your basic salary.

It is likely that over the year at least a third of your time will be spent covering shifts but this could be a lot more especially at peak times like summer holidays. The rest of the time you will be cleaning (general ferry clean, toilet cleaning, clearing slipways, picking up litter, mopping floors, polishing and similar) or helping with general day to day tasks as required.

Basic Salary/T&Cs

Currently approximately £22,145 p.a. (based on average 37.5hr/week ) This figure consists of a £16,879 Grade B  p.a. salary plus voluntary living wage supplement with standard shift and weekend working allowances. Salary is paid monthly in arrears. Any 'extras' for cover shifts (see previous section) are paid two monthly in arrears and are in addition to the basic salary.

On top of this you will receive annual holiday starting at 23 days a year (plus bank holidays), can join the local government pension scheme, sick pay, as well as an option to join the cycle to work scheme. All uniform and safety equipment is supplied by the company at no cost to you.

Advancement opportunities:

If you are successfully appointed as a Relief there will be opportunities for you to develop and train for different roles.  As part of our recruitment process we will be looking for candidates who are willing to be trained for these different roles and can demonstrate flexibility and willingness to develop.

What is it like working here?:

We run a busy 24/7 service every day of the year with shifts covering 24hrs a day and 1,2 or 3 Ferries running, weather conditions can be challenging making the work more difficult but you also spend a lot of time out in the sunshine. The role requires extensive daily interaction with the public and working with a wide variety of crew and staff.

Shifts/Annualised hours:

Your shifts will vary on a weekly basis and could be any day or time (including nights). You will be paid on an annualised hours basis which in simple terms means whilst your weekly hours will vary you will have a fixed amount of basic hours to do in the year and will be paid 1/12 of your yearly salary each month (plus applicable allowances) making it easier for you to budget. Any cover shifts 'extras' will be paid on top of this basic monthly wage and paid two months in arrears.

About you:

We anticipate a high number of applicants so our first filter when shortlisting will be applicants who can demonstrate they meet the criteria below:

1. You must demonstrate a minimum of 12 months (Full Time Equivalent) experience of 'Cash Handling' including dealing with floats/cashing-up in a busy customer facing environment. This experience must be within the last three years.

2. You must demonstrate a minimum of 12 months (Full Time Equivalent) of high quality 'Customer Service' in a busy customer facing environment. This experience must be within the last three years.

3. Good standard of education e.g. GCSE in Maths and English or equivalent

You must be a prepared to be flexible in the days/times that you work and the tasks that you will be required to do each shift. We are looking for people who are keen to learn, train and develop and move forward in the company.

As all crew members have to be capable of boat handling, using fire extinguishers, fire hoses and climbing vertical ladders for emergency purposes a certain level of fitness is required. As such you will need to meet the ferry crew medical standards. Successful completion of a medical will be required before a final job offer can be made and this standard must be maintained.

If the above sounds like you and you match the criteria we would welcome your application.


Applications will only be accepted on the official application form (available on our website); letters, CVs or other alternative methods will not be accepted. Presentation of the application form is important and may be assessed as part of the shortlisting process.

Closing date: 10:00hrs Wednesday 26th September 2018

Interviews:for shortlisted candidates are anticipated to be Thursday 4th October 2018

If you have not heard by 15th October 2018, please assume you have been unsuccessful, we are sorry but due to the expected volume of applicants we are unable to inform people individually or give feedback to people who are not successful in reaching the interview stages.

TB&TF is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If your questions are not answered above or you would like to have an informal conversation about the role please call 01752 81 22 33 and ask for Chris Pike (Operations Manager), no agencies please.

See also:
word icon Relief Job Description [35kb]
word icon Relief Person Specification [46kb] 
word icon Job Application Form [246kb]

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