The small number of drivers whose tags are failing to scan properly when crossing the Tamar Bridge or using the ferries are being encouraged to change their faulty tags for new ones by visiting the Customer Services desks at both crossings.

Faulty tags not only cause delays for an individual driver, but even the current small number of failed tags can lead to disproportionate queuing at toll booths because these tags have to be manually scanned.

To help speed up journeys for everyone Tamar Crossing has introduced a Tag Exchange Programme so that customers can replace their faulty tag with a new one.

Anyone experiencing problems scanning their tags should visit the receptions at either the Tamar Bridge or the Ferry between 9 am and 5 pm Monday to Friday where the faulty tags will be replaced with a new one.

If unable to get into the office please call customer services on 01752 361577 for an alternative arrangement .